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Communication Mode

Let us know your primary use case.
One-Way Notifications | Two-Way Chat

Notifications is when you can only send pre-approved message templates. Responses are not monitored.

Chat is when both notifications and replies are allowed. Requires an app (web/ mobile) to chat.

Once your channels are connected, every Messaging App or Web Chat user that messages you becomes a contact.
They remain a contact with data and chat history until you delete them.
In case you cross the selected threshold. You will be auto billed on pro-rata for current month and as per the current 1000th count of customers


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Number to Use

SMS, WhatsApp & Voice Calls use a Phone Number.
To select multiple accounts for same channel; Click on number Bubble, then slide required number.

All notifications will be sent by a common "StoreIVR" consumer number.

The number will be unique to your brand. Unsaved contact will show "~ StoreIVR" only in profile section.

The number will be unique to your brand. Unsaved contact will show "~ Your Bard" as pre-approved by Facebook.

WhatsApp Templates [Shared]: Select from pre-approved set of message templates. Custom templates cannot be requested.
WhatsApp Templates [Unique]: Select from pre-approved set of message templates. Can request for custom template (chargeable as per plan); contingent to StoreIVR & Facebook approval.
WhatsApp Templates [Dedicated]: Custom templates (FUP included as per plan); contingent to Facebook approval.

The contact information visible to customer if the number is not save in their Phonebook/ Contact List.

WhatsApp (if selected) or TrueCaller (if available).

Shared Number

Unique Number

Dedicated Number


Bring Your Own Number
You will provide access to a number used/ billed by yourself.

Rent a Number

StoreIVR will issue a number to your account for a period of your plan is active.
The choice of number will be presented as a choice during the actual onboarding stage.

Get an India [+91] Landline or TollFree number. Even works for Out/In calls.

Get an United Kingdom [+44] local number. Even works for Out/In calls.

Get an United States of America [+1] local number. Even works for Out/In calls.

Indian Number

1
1

UK Number

1

USA Number

1
1

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Channels to Connect

Let us know which channels you would like to use to connect with your Customers.
Some channels may have a ONE-TIME Setup Fee & Some may have Consumption Fee (Per Message).
To select multiple accounts for same channel; Click on number Bubble, then slide required number.

1

WABA (WhatsApp Business API)


✓ Tick if you require assistance in setting up your Facebook Business Manager for using WhatsApp Business API. [ONE-TIME]

1

Instagram-DM (Direct Messages)


✓ Tick if you require assistance in setting up your Facebook Business Manager for using Instagram DM (Direct Messages). [ONE-TIME]

1

Facebook (Messanger/ Comments)


✓ Tick if you require assistance in setting up your Facebook Business Manager for using Messenger. [ONE-TIME]

1

Telegram Bot (Chat Messages)


✓ Tick if you require assistance in setting up your Telegram Bot to send and receive chat via platform. [ONE-TIME]


Text (Short Messaging Service)


✓ Tick if you require assistance in setting up Principal Entity setup. As per TRAI, GoI. [ONE-TIME]

1

eMail conversations (IMAP / SMTP)


✓ Tick if you require assistance in setting up your IMAP & SMTP based eMail. [ONE-TIME]

IVR (Cloud Telephony)


You can configure your
requirements in the
Next Step.


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Consumption Fees

As you have selected channel(s) that have a consumption fees, following are the details for the same.

StoreIVR charges a Platform fee of ₹ 0.25 per Template (Business-Initiated) message^.

This is over and above Facebook's Countrywise rates (as per EUR; converted to INR). Know More

^ Session messages are only applicable to Two-Way [Chat] conversations and are not chargeable.

The amount is deducted from a prepaid balance, maintained by StoreIVR. 

Initial Wallet Balance, can be recharged later as required/ consumed.

✓ Tick to acknowledge that you have read and understood the pricing structure.

The below listed is in number of SMS credits

1 Credit = Character Length: 159 for regular | 69 for unicode

SMS to Indian Number is based per credit.
SMS to International Number is a multiple of per credit.

Credits are valid for 1 year only.

Initial SMS Credits, can be recharged later as required/ consumed.

✓ Tick to acknowledge that you have read and understood the pricing structure.

Landline

Incoming: ₹ 1.50 /min.
Outgoing: ₹ 0.75 /min.


TollFree

Incoming: ₹ 3.00 /min.

Initial Wallet Balance, can be recharged later as required/ consumed.

✓ Tick to acknowledge that you have read and understood the pricing structure.


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Voice Calls

Configure your voice solution.
Number options will offered at a later step.
Consumption Fees per call will be detailed in the Next Step.


Record your own voice or use TTS (Text-to-Speech) script to greet your caller.


The caller will be directly forwarded to a pre-defined alternate number.

Greeting Features


Allow callers to make selection for the department they want to talk with. 3 departments included by default.


Based on the pre-set time, the caller will be (a) Call be handled or (b) Greeting based on NON Business Hour greeting.


Record every call made to the system. You can choose to record 1-way or 2-way. It helps in internal traning.


In-case of NON Business Hour, do you want to give option for user to leave a Voicemail.

Departments

The number of departments allowed via the welcome greeting.
Example: Press '1' for 'Sales'. Press '2' for 'Support'. . .


You can have a maximum of three departments.


You can have a maximum of five departments.


You can have a maximum of seven departments.


You can have a maximum of nine departments.

Concurrent Calls

The number of simultaneous calls your account can answer.


Just one simultaneous active call.


Just three simultaneous active calls.


Just five simultaneous active calls.


Just ten simultaneous active calls.


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Summary

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All the below amounts need to consider additional taxes as applicable.
Erros & Omissions Excepted

Proposed Plan

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